Frequently asked questions
Frequently asked questions
Which payment methods do you accept?
Payment is made by card through a secure payment gateway. Available methods appear once the gateway is active.
Are the products handmade?
Yes. Our collection comes from artisan workshops working with natural fibres and textiles. Each piece may show slight variations typical of handcraft.
How do I care for natural fibre and linen pieces?
Follow the care instructions shown on each product page to keep the material in the best condition.
Can I return an order?
You have 14 calendar days to withdraw from the purchase. See the Returns policy for the procedure.
Do you ship orders?
Yes. Times and costs are shown during checkout and will be confirmed by the administrator before launch.